Product guidance
Choose among Mobile, Residential, and Corporate for your workflow.
Support
Technical Support for Your Proxy Workflows
Get help understanding Proxy Grove products, configuration options, account setup, and technical questions.
Overview
Technical support when you need help with your proxy setup—product choice, authentication, locations, and troubleshooting.
This page does not claim verified 24/7 human availability. Use Contact channels (including Telegram) and Support email for assistance.
Enterprise teams can ask sales about dedicated guidance and onboarding for larger deployments.
How we help
Setup assistance
Help configuring auth, endpoints, and locations.
Troubleshooting
Diagnose common connection and configuration issues.
Business support
Sales and support paths for professional teams.
Real-world use cases
First-time setup
Get unblocked when connecting your first client.
Auth issues
Resolve credential or allowlist problems.
Region questions
Clarify country availability for a product.
Enterprise onboarding
Plan packaging and access with sales.
Support expectations
- Technical support when you need help with your proxy setup.
- No unverified claim of continuous human staffing on this page.
- Status page for platform health; Contact for account-specific help.
Relevant Proxy Grove products
Support covers all official products and common configuration questions.
Helpful links
What support can help with—and what to prepare
Support is fastest when you share product type, endpoint host/port, protocol, country targeting, and a short timeline of the failure.
Common tickets: wrong protocol, expired credentials, allowlist mismatches, and geo targeting not applied in the client.
For sales-led sizing (how many IPs, which product), use Contact with a workload description instead of a vague “need proxies” note.
- Check Status and FAQ before opening a ticket when possible.
- Include sanitized logs (no passwords).
- Confirm the purchase is active in the dashboard.
- Telegram and email paths are listed on Contact.
Ticket quality checklist
- Product + protocol + country + UTC timestamp + sanitized error text.
- Confirm whether the failure is new after a credential or targeting change.
- Attach whether Status was checked and what it showed.
- For sales sizing, include concurrency and markets instead of only “need proxies.”
Before you message support
Check Status, FAQ, and the troubleshooting guide. Reproduce with a minimal HTTP or SOCKS5 client. Confirm the Unlimited purchase is active and that country targeting matches the job.
Include product, protocol, country, and UTC time. Use Contact for sales sizing (markets, concurrency, identity needs) with Residential/Corporate from $2/IP/day and Mobile from $4.50/IP/day as published anchors.
Frequently asked questions
Use the Contact page, support email, or Telegram channels listed there for sales and technical conversations.
This page does not claim verified 24/7 human availability. Reach out through Contact channels when you need help.
Product guidance, setup, authentication, locations, and troubleshooting for Mobile, Residential, and Corporate.
Start with the Status page, then contact Support if the issue appears account-specific.
Yes—ask sales about onboarding and dedicated guidance for larger teams.