Introduction
Proxy Grove (“Proxy Grove,” “we,” “us,” or “our”) operates proxygrove.com and related proxy infrastructure services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website, creating an account, or purchasing Proxy Grove services, you acknowledge this Policy. If you do not agree, please do not use our services.
This Policy applies to visitors, registered customers, and business contacts who interact with our marketing site, dashboards, support channels, and related communications.
Information We Collect
We collect information you provide directly, information generated when you use our services, and limited information from trusted service providers that help us operate the platform.
Personal Information
This may include your name, business email address, company name, country, Telegram username (if you share it), and other details you submit through forms or support conversations.
Account Information
When you register, we store account identifiers, authentication credentials (stored in protected form), plan preferences, and configuration data needed to deliver proxy endpoints and dashboard access.
Payment Information
Payment card and billing details are processed by our payment providers. We typically receive limited billing metadata such as transaction status, plan purchased, invoice references, and billing contact details—not full card numbers on our own servers.
Technical Information
We may collect IP addresses used to access our website or control plane, proxy authentication events, request metadata needed for abuse prevention, timestamps, and diagnostic logs related to service operation.
Device Information
Browser type, operating system, device category, language settings, and similar technical attributes may be collected to improve compatibility and security.
Usage Data
We collect aggregated and account-level usage signals such as feature interactions, bandwidth or session metrics tied to your plan, support ticket context, and pages visited on our marketing site.
How We Use Information
We use information to operate Proxy Grove securely and to communicate with you about your account. We do not sell personal information.
- Service delivery: provision accounts, endpoints, authentication, and customer dashboards.
- Service improvement: understand reliability, performance, and product gaps.
- Security: detect abuse, investigate incidents, and protect infrastructure.
- Fraud prevention: reduce unauthorized access and payment abuse.
- Customer support: respond on Telegram, email, and contact forms.
- Communication: send transactional notices about billing, security, and service changes.
- Marketing preferences: send product updates only where permitted and with easy opt-out.
Cookies
We use cookies and similar technologies to keep the site functional, remember preferences, measure traffic, and support security controls. You can manage non-essential cookies through your browser settings where available.
Analytics
We may use analytics tools to understand how visitors use our website—such as which pages are viewed and how users navigate. Analytics data is used to improve content, conversion paths, and product messaging.
Where required by law, we will obtain consent before enabling non-essential analytics cookies.
Account Security
You are responsible for safeguarding login credentials and restricting access to your dashboard. Use strong unique passwords and rotate credentials if you suspect exposure.
Notify us promptly if you believe your account or proxy credentials have been compromised so we can help contain the issue.
Data Sharing
We share personal information only when needed to operate the business, comply with law, or protect Proxy Grove and our users.
- Third-party providers that host infrastructure, process payments, deliver email, or provide analytics under contractual safeguards.
- Professional advisors (legal, accounting) under confidentiality obligations when necessary.
- Authorities when we believe disclosure is required by law, regulation, or valid legal process.
- Business transfers: if Proxy Grove is involved in a merger, acquisition, or asset sale, information may transfer subject to this Policy or successor notice.
Third-Party Services
Our site and services may link to third-party websites or integrate tools operated by others (for example payment processors or documentation hosts). Those services have their own privacy practices.
We encourage you to review the privacy policies of any third party you interact with. Proxy Grove is not responsible for third-party content or practices outside our control.
International Data Transfers
Proxy Grove serves customers globally. Information may be processed in countries other than where you live, including locations where our infrastructure, support, or vendors operate.
When we transfer personal information internationally, we take steps designed to provide an appropriate level of protection consistent with applicable law, such as contractual safeguards with processors.
Data Retention
We retain personal information for as long as needed to provide services, maintain account records, meet legal and accounting requirements, resolve disputes, and enforce agreements.
Retention periods vary by data type. When information is no longer required, we delete or anonymize it where reasonably feasible.
Security Measures
We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is perfectly secure, but we continuously improve our controls.
- Encryption in transit for website and control-plane connections where supported.
- Access controls limiting employee and system access to sensitive data.
- Monitoring and logging to detect suspicious activity on critical systems.
- Operational practices for credential hygiene and incident response.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is consent-based.
To exercise a privacy request, contact us using the details in the Contact Information section. We may need to verify your identity before fulfilling a request.
- Request access to personal information we hold about you.
- Request correction of inaccurate account details.
- Request deletion where applicable law allows.
- Request an export of certain account data.
- Manage cookie and marketing preferences where available.
Children's Privacy
Proxy Grove services are intended for businesses and adults. We do not knowingly collect personal information from children under 16 (or the equivalent minimum age in your jurisdiction).
If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete the information.
Policy Changes
We may update this Privacy Policy to reflect product changes, legal requirements, or operational improvements. When we make material changes, we will update the Last Updated date and, where appropriate, provide additional notice.
Continued use of Proxy Grove after an update becomes effective means you acknowledge the revised Policy.
Contact Information
For privacy questions, data requests, or concerns about this Policy, contact Proxy Grove support. Telegram is the fastest channel for most inquiries.
Telegram: @proxygroveapp (https://t.me/proxygroveapp)
Email: [email protected]
Sales privacy/procurement questions: [email protected]
Website: https://proxygrove.com/contact/
