Our goal is to provide transparent refund guidelines so customers understand when refunds are available and how requests are handled.
This Refund Policy explains how Proxy Grove reviews refund requests for purchases made through proxygrove.com and related billing channels. It should be read together with our Terms & Conditions.
Refunds are not automatic. Approval depends on the product purchased, usage, timing, payment records, and whether the request meets the eligibility criteria described below.
Where required by applicable law, mandatory consumer rights remain unaffected.
Certain purchases may be eligible for a refund or billing adjustment after support review. Eligibility is evaluated case by case and is not guaranteed.
Subscription refunds, if any, are considered based on plan type, whether service access was provisioned, and whether measurable usage has occurred.
For monthly plans, refund requests submitted promptly after purchase—and before meaningful service usage—may be reviewed for eligibility. Once proxy capacity has been consumed or endpoints actively used, refunds are typically unavailable.
Annual plan refunds are reviewed under stricter criteria because pricing often reflects longer-term commitment. Partial credits or prorated adjustments, if offered, are discretionary and subject to the terms of your purchase.
If a trial or evaluation offer is available for your product, trial terms shown at signup control access and conversion. Trials do not create a general right to refund paid plans.
Fees are charged according to the billing cycle selected at checkout or stated in an enterprise order. Renewals may occur automatically unless canceled before the renewal date according to your account controls or support process.
Please review invoices and plan details carefully before purchase. If you believe a charge is incorrect, contact support promptly with your account email and transaction reference.
You may cancel a subscription to stop future renewals. Cancellation typically takes effect at the end of the current paid period unless your plan states otherwise.
Canceling a subscription does not automatically create a refund for the current period. Unused time within an active period is generally non-refundable once Services have been made available.
To request a refund review, contact Proxy Grove support via Telegram @proxygroveapp or the Contact page. Include:
Support will verify your account, payment record, usage signals, and the circumstances of the request. We may ask for additional information before making a decision.
After review, we will communicate whether the request is approved, partially approved (for example, a billing correction), or declined, along with a brief explanation where appropriate.
If a refund is approved, Proxy Grove initiates the refund through the original payment method when possible. Timing depends on our review queue and the payment provider or bank.
You will typically receive an email or support message when a decision is made. Provider and bank posting times are outside Proxy Grove’s direct control.
Unless required by law or expressly agreed in writing, the following are generally non-refundable:
Enterprise customers may have billing, credit, or termination terms defined in a signed order form or master agreement. Where those terms conflict with this Policy, the signed agreement controls for that customer.
Promotional pricing, coupons, or limited-time offers may include additional conditions. If a promotion states that a purchase is non-refundable, that condition applies unless mandatory law requires otherwise.
If you have a billing concern, contact Proxy Grove support first so we can investigate and, where appropriate, correct the charge. Filing a chargeback without first contacting us may delay resolution and can result in account suspension while the dispute is investigated.
We cooperate with payment providers to prevent unauthorized or fraudulent chargebacks.
Accounts suspended for unpaid invoices, Terms violations, abuse, or fraud are generally not eligible for refunds for the affected period. Restoration of access, if any, depends on remediation and support review.
Temporary maintenance, upstream network issues, or short interruptions do not automatically entitle customers to refunds. Significant documented outages may be reviewed for discretionary credits depending on plan terms and impact.
We may update this Refund Policy to reflect product, billing, or legal changes. When we do, we will revise the Last Updated date on this page. Material updates may also be communicated through reasonable channels.
Continued purchases after an update become effective are subject to the revised Policy, except where applicable law requires a different process.
For refund or billing questions, contact Proxy Grove support:
Telegram: @proxygroveapp (https://t.me/proxygroveapp)
Email: [email protected]
Contact form: https://proxygrove.com/contact/
Approval is subject to verification and is not guaranteed.
May be eligible after we verify a repeated charge for the same order.
Incorrect invoice amounts may be reviewed for correction or refund.
Suspected unauthorized charges are investigated with supporting details.
Documented provisioning failures may qualify after support verification.
Wrong-plan purchases may be considered case by case if usage is minimal.
Consumed capacity or active endpoint usage is generally non-refundable.
Services already provisioned and available for use are typically final.
Scoped onboarding or custom work is usually excluded from refunds.
Accounts restricted for Terms violations are generally ineligible.
Abuse, fraud, or payment misuse voids refund eligibility.
Late requests outside any stated review window are usually declined.
Contact support with order details and your reason.
We check account, payment, and usage records.
We may request more information before deciding.
You receive approval, partial adjustment, or decline.
Approved amounts are sent via the original payment path when possible.
Internal review of eligibility, usage, and payment evidence.
Most reviews complete within several business days after we have required details.
Approved refunds are submitted to the payment provider.
Banks and card networks may take additional days to post funds.
We notify you when a decision is made or a refund is initiated.
Message Telegram with your order details, or use Contact Support for a written billing request.
Telegram @proxygroveapp
